Baji Live Privacy Policy – How We Protect Your Data

1Introduction

This Privacy Policy explains how Baji Live collects, uses, stores and protects the personal information of people who use our platform. It applies to all users who access Baji Live through the website at bajilive.bz or through the Android mobile app, regardless of where in Pakistan they are located or what device they are using.

When you register a Baji Live account, deposit funds in PKR, place bets on cricket or PSL matches, play slots or live casino games, or simply browse the platform, certain information is generated or provided. This policy is about being transparent with you – telling you plainly what we collect, what we do with it and what choices you have.

By using Baji Live, you acknowledge that you have read this Privacy Policy and understand how your data is handled. If anything here is unclear, please reach out to our support team via live chat at any time.

2What We Collect

We collect information in two main ways: information you provide directly to us, and information generated automatically when you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile number and the password you choose when creating your Baji Live account.
• Identity verification documents: A copy of your CNIC or other government-issued identity document submitted during KYC verification before withdrawals are processed.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details or card information used to make PKR deposits and withdrawals. Full card numbers are not stored on our servers.
• Support communications: Any messages, chat transcripts or emails you send to our customer support team, including details you share about your account or a query.
• Responsible gaming preferences: Deposit limits, session reminders or self-exclusion requests that you set through the responsible gaming section of your account.

Information collected automatically:

• Device and browser data: IP address, device type, operating system version, browser type and mobile network information collected when you access the platform.
• Usage and gameplay data: Pages visited, games played, bets placed, session durations, login timestamps and navigation patterns within the platform.
• Cookies and similar technologies: Small data files placed on your device that help maintain your session, remember your preferences and support platform analytics. See Section 5 for full details.

3How We Use Your Data

Baji Live uses your personal information for the following purposes. We only use data where we have a legitimate reason to do so in connection with operating your account or maintaining the integrity of the platform.

• Account management: Creating and maintaining your Baji Live account, verifying your identity at registration and during KYC checks, and enabling login access.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets; processing withdrawal requests to your verified payment accounts.
• Platform operation: Delivering games, live casino tables, sports betting markets including cricket and PSL odds, and all other features of the Baji Live platform to your device.
• Customer support: Responding to your queries, resolving account issues, processing responsible gaming requests such as deposit limits or self-exclusion, and managing complaints.
• Security and fraud prevention: Detecting and preventing fraudulent account activity, bonus abuse, use of prohibited software and unauthorised access to accounts.
• Personalisation: Remembering your language preferences, game history and platform settings so your experience feels consistent each time you log in.
• Marketing communications: Sending you information about promotions, bonuses, PSL season offers and new game releases – but only if you have not opted out of such communications.
• Legal compliance: Meeting obligations related to anti-money laundering checks, identity verification requirements and other applicable regulatory processes.

4Payment Data & Financial Information

Payment data is among the most sensitive information we handle. When you make a PKR deposit or request a withdrawal through the Baji Live cashier, transaction data is processed through our payment gateway partners. The following points explain exactly how this information is managed.

• JazzCash and Easypaisa: When you deposit or withdraw via these mobile wallets, your registered mobile number and transaction reference are shared with the respective payment provider to process the transfer. Baji Live does not store your mobile wallet PIN.
• Bank transfers and Raast: Bank account numbers and account names provided for withdrawal purposes are stored securely and used exclusively to return your funds to the account in your name.
• Card payments: Card details entered during deposit are processed by our payment gateway using tokenisation. Full card numbers are not retained on Baji Live systems.
• Transaction history: A record of all deposits and withdrawals is maintained on your account for your own reference and to support any disputes or queries you may raise with our support team.

All payment data is transmitted over encrypted connections. Our payment processing partners are bound by contractual obligations to handle your financial data securely and not to use it for any purpose other than processing the transaction.

5Cookies & Tracking Technologies

Baji Live uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how the site is being used so we can improve it. Here is a breakdown of the types of cookies we use.

• Essential cookies: These are necessary for the platform to function at all. They maintain your logged-in session, store your security token and ensure pages load correctly. You cannot opt out of essential cookies without losing access to the platform.
• Functional cookies: These remember your settings – for example, your preferred display language, the games you play most and your responsible gaming settings – so you do not have to reconfigure them every visit.
• Analytics cookies: We use anonymised analytics data to understand which pages are visited most, how long players spend in different game categories and where technical issues occur. This data is used in aggregate and does not identify individual users.
• Marketing cookies: If you arrived at Baji Live through an affiliate link or a promotional campaign, a cookie may be set to track the source of your registration. This helps us understand which channels bring genuine players to the platform.

You can manage cookie preferences through your browser settings. Disabling all cookies may prevent parts of the platform from working correctly, particularly session management and login functions.

6Data Sharing & Third Parties

Baji Live does not sell your personal data. However, to operate the platform effectively we work with a small number of trusted third-party service providers who may process your data on our behalf. In every case they are contractually prohibited from using your data for their own purposes.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals.
• Game software providers: Third-party casino game and live dealer providers receive a session token and your account identifier so games can be loaded and results recorded. They do not receive your full personal profile.
• Identity verification services: When KYC verification is required, your submitted identity documents may be processed by a third-party verification service to confirm authenticity.
• Customer support platforms: Our live chat and support ticketing systems may be operated by a third-party provider. Support conversations are stored on their platform subject to their own security standards.
• Legal obligations: We may be required to disclose account information in response to a lawful request, court order or other legal process. We will inform you of any such disclosure where permitted by law.

7Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure to comply with our legal and operational obligations. Specifically:

• Active accounts: Account data is retained for the full duration of your membership and used as described in this policy.
• Closed accounts: When you close your account, we retain a record of your registration details and transaction history for the period required to comply with anti-money laundering and financial record-keeping obligations, which is typically several years from the date of account closure.
• Support communications: Chat transcripts and email exchanges with our support team are retained for a period sufficient to handle any follow-up queries or disputes.
• Deleted data: Once the relevant retention period has passed, your data is permanently deleted or anonymised so it can no longer be associated with you.

If you wish to request early deletion of your personal data, please contact our support team. Note that we may be unable to delete certain data that we are legally required to retain for specified periods.

8Security Measures

Protecting your data is an operational priority at Baji Live, not an afterthought. We apply multiple layers of technical and procedural controls to keep your information safe.

• SSL/TLS encryption: All data in transit between your device and Baji Live servers is encrypted using industry-standard TLS protocols, whether you are on mobile data or Wi-Fi anywhere in Pakistan.
• Encrypted storage: Personal data stored on our servers is encrypted at rest. Password fields are stored as irreversible cryptographic hashes.
• Access controls: Access to personal data internally is restricted to team members who need it to perform their specific role. All access is logged and regularly audited.
• Fraud detection systems: Automated systems monitor account activity around the clock to detect unusual patterns that may indicate unauthorised access, fraudulent deposits or bonus abuse.
• Security reviews: Our security practices and infrastructure are reviewed periodically and updated in line with evolving best practices.

While we take every reasonable precaution, no internet-connected system can be guaranteed completely free of risk. You also play a role in your own security by using a strong unique password, keeping your device secure and never sharing your account credentials with anyone.

9Your Rights Over Your Data

You have meaningful rights in relation to the personal information Baji Live holds about you. The following rights can be exercised by contacting our support team at any time.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe.

10Minors & Age Policy

Baji Live is strictly an adult platform. Registration and use of any part of the platform is prohibited for persons under the age of 18. We do not knowingly collect personal data from anyone under 18 years old.

Age verification is part of our KYC process. If we discover or have reason to believe that an account was registered by a person under the age of 18, that account will be closed immediately, any balance will be returned via the original deposit method and the associated personal data will be deleted.

If you are a parent or guardian and believe a minor has registered an account on Baji Live using false information, please contact our support team immediately with relevant details so we can investigate and take appropriate action.

11Changes to This Privacy Policy

Baji Live may update this Privacy Policy from time to time to reflect changes in our practices, platform features or legal requirements. When we make material changes, we will update the date shown at the top of this page and, where the change is significant, notify registered users via email or an in-platform notification.

Continued use of the Baji Live platform after a revised Privacy Policy has been posted constitutes your acceptance of those changes. We encourage you to review this page periodically, particularly if you are a regular player, to stay informed about how your data is being handled.

12Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy, how your personal data is being used, or you wish to exercise any of your data rights, please get in touch with us. Our team is available 24 hours a day, seven days a week.

• Live chat: The fastest option – available through the platform or app. Average response time under three minutes during peak hours.
• Email: Write to us at [email protected] for written correspondence. Please include your registered email address and a clear description of your query so we can assist you efficiently.

For responsible gaming queries specifically – such as setting deposit limits, requesting a self-exclusion or understanding your options – our dedicated responsible gaming guidance is available on the Responsible Gaming page.